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Health Services Navigator
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| Department |
Call Center |
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| Primary Duties |
• Promptly answers, screens and Patient Registration authorizations and telephone inquiries with strict adherence to confidentially agreements policies and procedures.
• Provides Patients information on Holy Name Medical Center patient programs, policies and procedures.
• Collects and enters all Patient personal data and insurance information, into the appropriate medical service software to complete and prepare patient record. Collection includes validation of active insurance and ensuring all precertification documents are on file prior to Patient receiving service. Documentation is to be concise, thorough and accurate.
• Registration Navigator is responsible for determining Patient benefit coverage and Patient notification of any financial responsibility, prior to Patient receiving service.
• Registration Navigator is also responsible for transition of patient from Physician’s Office to Holy Name Medical Center. Registration Navigator is responsible for securing all necessary documents to ensure Patient experiences no delays in services they are seeking..
• Meets outlined Holy Name Medical Center benchmarks and/or quality indicators as monitored through audits or recordings.
• Supports organizational changes. Demonstrates professionalism and flexibility in providing coverage and/or availability for the Call Center via scheduling adjustments for unexpected absences, events or call volume variances.
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| Date of Listing |
2/18/2013 |
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| Schedule |
FT |
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| Minimum Qualifications |
Education: High School graduate or equivalent.
Skills: Ability to work independently. Knowledge of medical terminology, require good communication skills and telephone technique. Must be able to work well under pressure.
Experience: Experience with computerized data entry required.
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| Apply Online |
Submit your resume to Holy Name Medical Center |
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  "Once you go down there you get hooked" says Dr. David Butler. Dr. Butler is a 20 year volunteer of Hôpital Sacré Coeur in Haiti, doctor of Holy Name Medical Center in Teaneck, NJ, and President of The Crudem Foundation. |
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