What a Medical Center Bill Covers

The Patient Accounts Department is available to answer any questions that you may have pertaining to your medical center bill. The department may be reached by calling 201-833-3338 or 201-833-3339 during regular business hours, Monday through Friday from 8:30 pm to 4pm or by visiting our offices located on the lobby level of the medical center. For questions regarding a bill for an outpatient service, please call 866-240-2404. Should you require financial counseling, call 201-833-3157.

Please understand that you may receive bills for non-medical center charges such as services rendered from your physician or a consulting physician such as a radiologist. Questions regarding bills other than those generated from Holy Name Medical Center should be directed to the appropriate billing party. For your convenience, Holy Name Medical Center offers an online Patient Accounts Service Center on our website at www.holyname.org. Through this service, you may pay your bill online, while saving time and postage.

To access the Patient Account Service Center visit https://healthpay.holyname.org/opc select your option - pay your bill; view your account balance; view insurance payments; read a glossary of terms.

Your Rights While a Medicare Medical Center Patient

You have the right to receive all of the medical center care that is necessary for the proper diagnosis and treatment of your illness or injury. Your discharge date should be determined solely by your medical needs, not by DRGs or by Medicare payments.

• You have the right to be fully informed about decisions affecting your Medicare coverage or payment for your medical center stay.
• You have the right as an inpatient to receive a copy of an Important Message that informs you about your medical center discharge appeal rights.
• You have the right during your medical center stay to be fully informed about your discharge plans, discharge date and the medical center.

Preparing for Discharge

Notice To Medicare Beneficiaries

• In accordance with the new federal requirements, the medical records of Medicare beneficiaries admitted to this medical center may be subject to review by physicians and nurses employed by the Healthcare Quality Strategies Inc. (formerly known as NJPRO).
• Major purposes of this review, which are done independently of this medical center, will be to determine both the need of medical care and whether the medical center services rendered to you by your physician could have safely been administered at a less costly alternate facility, such as a nursing home, outpatient department, or at home. Under the current regulations, if it is determined that your medical center services could have been safely rendered outside the medical center, Medicare will continue to cover your services until noon of the day after HQSI notifies you of its decision. If HQSI finds that you are not ready to be discharged, Medicare will continue to cover your medical center services.

Additional information about discharge

To aid patients who require further assistance after discharge, the medical center provides the following programs:

• The Medical Management Department for sub-acute or long-term nursing home placement or for rehabilitation placement, 201-833-3120.
• Outpatient clinics and services, 201-833-3174.