Holy Name Medical Center Earns "Excellence Through Insight" Award
For Emergency Department Satisfaction
Teaneck, NJ - Holy Name Medical Center has been recognized with an Excellence through Insight award for emergency department satisfaction in 2009 by HealthStream® Research, the research business group of HealthStream, Inc. To qualify for the honor, a hospital must secure patient satisfaction scores in the 75th percentile of higher; Holy Name has exceeded that standard by demonstrating an ongoing commitment to excellence and patient care, scoring no lower than the 96th percentile since April 2009, with scores in the 99% percentile during the second and fourth quarters of that year.
Patients were randomly selected and interviewed by HealthStream® researchers, whose survey covered a wide range of Emergency Department attributes. Holy Name Medical Center received top scores for the following criteria:
HealthStream is a leading provider of learning and research solutions for the healthcare industry. Through its research products, healthcare executives gain valuable insight about patients' experiences, workforce challenges, physician relations and community perception of their services. Through HealthStream's learning solutions, healthcare organizations create safer environments for patients, increase clinical competencies of their workforce and facilitate the rapid transfer of the latest knowledge and technologies.
- "Doctors – overall rating"
- "Patient care staff – overall rating"
- "Perceptions of safety about receiving the proper care"
- "How much the patient was helped by this visit/stay"
- "Staff doing everything they could to help with pain"
- "Coordination of care and services"
- "Amount of time spent in the ED"
- "Informing patients of delays in care/treatment"
- "Comfort asking patient care staff questions about care/treatment"
- "Urgency shown by the patient care staff in treating the patient's medical problem"
- "Explanations of new medicines"
- "Clear/complete discharge instructions"
- "Doctors caring about the patient as a person"